Have a question? We're here to help.
Below are answers to some of our most commonly asked questions. If you can't find what you're looking for, please don't hesitate to contact our support team.
Q1. How long will it take to receive my order?
Here are our estimated delivery timelines :
-
Handling Time: 1–2 business days
-
Transit Time: 6–8 business days
-
Estimated Delivery Time: 7–10 business days
Once your order ships, you'll receive a confirmation email with tracking information.
For more details, please visit our Shipping Policy.
Q2. Do you offer free shipping?
Yes! We proudly offer free shipping on all orders.
There are no hidden shipping fees added at checkout.
Q3. How can I track my order?
As soon as your order ships, we'll send you a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after shipment.
Q4. Can I cancel or modify my order?
If your order has not yet entered processing, we'll do our best to accommodate changes or cancellations.
Please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may no longer be able to make changes.
Q5. What is your return policy?
We want you to shop with confidence.
If you're not completely satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy.
Please note that certain items may not be eligible for return.
Q6. What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Q7. Do your products include a warranty?
Yes. Our products are backed by a 30-day limited warranty covering manufacturing defects.
The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
Q8. Do you ship internationally?
Unfortunately we only ship to Canada at the moment.
Kidoriko currently ships to:
-
Canada
We are continually expanding to additional countries in the future.
Q9. Do you have a physical store?
At this time, Kidoriko is an online-only retailer.
This allows us to offer thoughtfully curated products, competitive pricing, and delivery directly to your home.
Q10. How can I contact Kidoriko?
We're always happy to help. Contact Customer Support
Customer Support: Info@kidoriko.com
Store Phone: +1 647-977-6078
Store Address: 23 Hollywood Ave, North York, ON M2N 7L8, Canada
Customer Service Hours : Monday - Friday : 9:00AM - 5:00PM (EST)
We will do our best to reply to your e-mail within 1-2 business days.
