Refund policy

Last Updated date : July 23, 2026

We want you to love your purchase from Kidoriko. If you're not completely satisfied, we are here to help with a simple and transparent return process.

30-Day Returns

You may return eligible items within 30 days of receiving your order.

To qualify, products must be:

Unused
In original condition
Returned with original packaging
Include all accessories and manuals

There are no restocking fees.

Return Policy Summary

Return window : 30 days from the day you receive your order
Condition : Items must be unused and in original condition with all packaging, tags, and accessories
Easy Return : Our Customer support team will guide you through the process
Restocking Fee : None

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After 24 hours, your order may already be in processing, making cancellation unavailable.

If your order has already shipped, you may still return it under our Return Policy.

Return Shipping

We Cover Return Shipping

We'll cover return shipping costs if your order:

Arrived damaged
Arrived defective
Was incorrect
Was missing parts due to our error

Customer Covers Return Shipping

Return shipping is the customer's responsibility if:

You changed your mind
You ordered the wrong item
The product no longer suits your needs

Original shipping charges are non-refundable.

How to Return your Order

Step 1 — Contact Us

Email our customer support with:

Order number
Reason for return
Photos (if damaged)

Step 2 — Receive Return Instructions

Our Customer support team will send your return authorization along with the return address.

Step 3 — Pack Your Item

Please package your item securely in its original packaging whenever possible.

Step 4 — Ship Your Return

Return the package using the shipping instructions provided.

Refunds

Once your return arrives:

We inspect the item.
We'll notify you once your return is approved.
Refunds are issued to your original payment method.

Please allow up to 7 business days after approval for your refund to appear.

Exchanges

Need a different size, color, or model?

Contact our customer support and we'll gladly help arrange an exchange whenever inventory is available.

Orders Not Delivered

If your package hasn't arrived within the estimated delivery window:

Contact our customer support .
We'll investigate with the shipping carrier.
If the package is confirmed lost, we'll send a replacement or issue a full refund.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our practices, legal requirements, or business operations. Any updates will be posted on this page, along with the revised July 23, 2026.

We encourage you to review this policy periodically to stay informed. By continuing to use our website after any changes have been published, you acknowledge and accept the updated Return & Refund Policy.